We know customer’s aren’t always right. Yet, how come in insurance claims, property restoration, and construction projects we perpetuate this mantra of, “Do right by the customer”? In Episode 116 of The DYOJO Podcast we will review whether this mindset leads to the positive project outcomes that all parties are looking for. In Episode 116 of The DYOJO Podcast 0:00 The customer isn't always right 1:32 Restoration contractor convention 2:45 Do right by the customer - construction scope of work 8:18 Making the impossible possible 13:40 Do right by the customer - insurance scope of work 16:51 Who knows the most 19:39 Thinking differently about the project management role 21:22 Construction cost disputes Clips were used in this Episode from * The RIA Martin L King Award introduction video * Scott Seiss Comedy * Due South Inspections / Due South Brad * 100 TDP Matching Materials for Insurance Claims * Let The Structure Speak by Jon Isaacson (C&R Magazine) LAST EPISODE TDP 115 Property Restoration and Insurance Claim Contractors Convention NEXT EPISODE Join us as we discuss hard construction lessons learned from a failed nuclear power plant in Elma, Washington. AND we will discuss some unique perspectives on recruiting, hiring, and developing professionals for the construction project management role. Thursdays are for The DYOJO Podcast - helping contractors shorten their DANG learning curve. Join host Jon Isaacson as we explore contractor stories, experiences, and best practices to help listeners thrive in the skilled trades.
MUSIC Theme - It's Only Worth It If You Work For It by NEFFEX Cool Revenge - Jeremy Blake
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In this episode of The DYOJO Podcast we share tips for making the most of the Restoration Industry Association (RIA) annual convention and expo. This year it will be in Dallas, Texas, April 8 - 10, 2024. Watch and listen for several Passport Stops that will help you elevate your mindsets and habits as a contractor specializing with insurance claims and disaster recovery In Episode 115 of The DYOJO Podcast 0:00 Industry Issues & Drama 4:48 Passport #1 9:57 Passport #3 14:07 The DYOJO Audiobooks 16:37 Passport #4 19:12 Passport #5 20:57 Passport #6 23:34 Passport #8 26:20 Property Restoration History 31:53 Passport #11 Clips were used in this Episode from * The RIA Martin L King Award introduction video * Several prior episodes of The DYOJO Podcast Articles Cited Include * A Brief Walk Through RIA History by Michelle Blevins (R&R Magazine) * Founding Fathers of Restoration by Pete Consigli (RIA Website, C&R Magazine) * Restoration’s History and the Modern Restorer by Jon Isaacson and Pete Consigli (Cleanfax Magazine) LAST EPISODE TDP 114 No One Wants to Work NEXT EPISODE Join us as we discuss hard construction lessons learned from a failed nuclear power plant in Elma, Washington Thursdays are for The DYOJO Podcast - helping contractors shorten their DANG learning curve. Join host Jon Isaacson as we explore contractor stories, experiences, and best practices to help listeners thrive in the skilled trades.
MUSIC Theme - It's Only Worth It If You Work For It by NEFFEX This week on The DYOJO Podcast we share some more property restoration history. If you listen to IAQ Radio on Fridays, you know that Cliff Zlotnik always opens the show with a question. Joe Hughes and the Z Man are the OG's of property restoration podcasting. They were podcasting before that was even an option, broadcasting live in the 2000's over internet radio.
We speak to this restoration founding father's sons and several others about these historic contributions that birthed the water damage mitigation industry. Cliff Zlotnik shared, "His invention of the air mover was probably the most significant invention for our industry. It was a brilliant idea. It was simple. And do you know what's even crazier? His idea to put it underneath the carpet and float the carpet." Is your position defensible or are you just being defensive? Our guest Brendon Rumsey, Rumsey Construction & Restoration (South Carolina) joins us to discuss some of his experiences with getting into property restoration (insurance claims), collaborating with local contractors, and learning to defend your pathway to profitability as a contractor. IN THIS EPISODE: 0:00 An odd way to start 2:23 A rooftop confrontation with State Farm 12:18 From rooftops to water damage mitigation 16:47 Water damage symposium in Washington 18:21 On the verge of bankruptcy 23:31 Connecting locally with national resources #contractor #insurance #claims #podcast Are you a contractor in the Pacific Northwest (PNW)? We are hosting our first half-day water damage and insurance claims symposium in Edmonds, Washington on Tuesday, June 13, 2023. This event will feature three Ted-talk style presentations from subject matter experts.
If you'd like to know more about that or how you can support that you can go to thedyojo.com/events #waterdamage #insurance #claims #propertyrestoration #contractor #education #workshop #training Join local water damage contractors as we discuss the use of technology for remote readings for structural drying, creative solutions for unique mitigation scenarios, and how to avoid common mistakes made during insurance claims. TUE 06/13/23 F019 Water Damage Mitigation Mini-Symposium Time: 1000am - 200pm PST THANK YOU to our host: Andrea Florescu and Marin Caba from American Water Damage Restoration (Edmonds) AGENDA 945am - Doors Open 1000am - Opening Remarks
200pm - Clean up and tear down Be sure you are on our MAILING LIST for the calendar invite. WHERE: Please use EVENTBRITE to RSVP and acquire location details Water Damage TechnologyColby Wynn has owned and operated a local mitigation company, Affordable Restoration, for 3 years. With a great eagerness to perform water damage restoration at the highest levels he has attained many industry certifications including IICRC WRT (Water Restoration), ASD (Applied Structural Drying), AMRT (Microbial Remediation), FRST (Fire Restoration) as well as safety certifications for AHERA (Asbestos) and RRP (Lead based paint). Colby is also a Council Certified Indoor Environmentalist with the ACAC and provides IEP consulting services. Colby will discuss creative ways that his company has been using remote monitoring technology to help them maintain compliance with the industry Standard of Care. He plans to quote specific references and standards while discussing the challenges contractors face with compliance. Colby believes that remote monitoring equipment provides part of the solution to achieving the standard of care while serving clients with excellence, his presentation will include real world examples from his own field experiences. Creative Mitigation SolutionsJoyce Gabriel is a mitigation specialist who was leveraged her experience, training, and zeal for ongoing education to elevate her roles as well as her teams. She has over 10 years in the industry with exposure to many challenges and complexities on projects that require unique and creative resolutions. She currently serves as the the General Manager of Landall Restoration (Tacoma, WA) while she is building her own entrepreneurial dream as the owner of Expert Restoration (Olympia, WA). Joyce will share some of the challenging scenarios that she has come across in her water damage experiences and how she has helped prepare her teams to form creative solutions to address various structural needs. Joyce places a high value on knowing and applying the industry Standard of Care. She will share how modern property restoration contractors can learn to see their roles through a new lens and source unique ways to fulfill their responsibilities to the customer, the structure, and best practices. Insurance Claims LitigationJohn Walker, Jr. is the COO of MAS Solutions. MAS was founded on the premise that their clients depend on MAS to represent them to the parties in a loss. Their professional adjusters, appraisers, and consultants engage with loss stakeholders – actively listening, gathering data, and providing comprehensive assessments. Relying on years of experience in their respective fields, the MAS team of property, auto and liability experts deliver quality reporting and reliable results daily.
John will be sharing from his unique perspective as an independent adjuster (IA), public adjuster (PA), and appraiser. John will share many of the issues he observes on water damage restoration scenarios and how property restoration contractors can better equip themselves and their teams to avoid unnecessary litigation. |
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